U.S. domestic shipping is complimentary on all of our jewelry.

Our engagement rings and jewelry are securely sent and insured via FedEx 2-Day or USPS Priority Express within the U.S.

We provide secure, insured shipping on all orders. Your package is fully covered by us until it reaches its destination.

For continued peace of mind, we offer an extended warranty program that protects your jewelry beyond delivery.

An adult 21 or over must be present at your preferred shipping address to sign for all packages. Our Client Care team will reach out ahead of your shipment to confirm the timing so you can ensure someone is home for the delivery. We also suggest selecting the closest FedEx to hold for pick up as your shipping option at check out so you do not need to worry about being home for delivery and can pick it up at your convenience.

We currently offer direct shipping to Australia, Canada, and the UAE through our website. For orders to any other countries, please contact our Client Care team, and we’ll be happy to assist in arranging shipment.

You can track your order anytime by logging into your Jean Dousset account. You will receive an email once your package is shipped, and shipment details will be updated as your package is on its way. You can monitor the status of your package until it is delivered to you.

If you need to change your shipping address, please notify us as soon as possible by sending us an email, contacting us via Live Chat, or giving us a call at 1-866-687-7136. Please note: changing your shipping address may incur additional costs based on taxes to your specified shipping address.

Ready-to-ship jewelry ships on the second business day for 2-day delivery.

Though rare, if your jewelry arrives damaged, please take clear photos and provide a detailed description of the issue. Contact Us as soon as possible so we can assist you.

• Engagement Rings & In-Stock Jewelry - 30-day return policy refunded to original form of payment*
• Made-to-Order Jewelry, including Wedding Bands - 30-day exchange policy for in-store credit*

*SALE & FINAL SALE ITEMS EXCLUDED FROM OUR POLICY:

• Custom Orders
  
• High Jewelry
  
• International Orders (Outside the U.S.)
  
• Jewelry on Sale
  
• Resized Jewelry

Returned items must be received undamaged and in their original packaging.

We recommend reviewing the individual product details of the item you are purchasing to see if it is excluded from our policies.

Returns or exchanges must be requested via our website or email and shipped back within 30 days of receipt of your order. Contact Client Care to begin the process.
Your return or exchange must be postmarked within 30 days of receipt of your order. Once you request a return or exchange, a member of our Client Care team will email you an insured return shipping label and packaging instructions.
Returned items must be received in their original packaging, unused, unworn, and undamaged. You must ensure the original packaging, gift box, diamond certificate (if applicable), and any other items received in your original package are included in the return shipment. Jewelry and engagement rings must be returned in perfect condition, as they were delivered to you. Diamonds cannot be separated from their setting in engagement rings or jewelry. We will not accept any return if the creation shows signs of wear, has been used, or has been altered from its original condition in any way.
Please re-use the cardboard shipping box provided, or place in an appropriate shipping carton to prevent damage in transit, and affix our prepaid, insured return label. Do not use the Jean Dousset jewelry box as a shipping box.
We recommend keeping a record of your tracking number so you may monitor the status of your return shipment. We are not responsible for damages incurred in transit. Please insure that your piece is properly packaged to ensure it doesn’t get damaged or we will not be able to fulfill your return.

RETURN OR EXCHANGE TIMING:

Once we receive your item(s) and confirm they are in their original condition, a refund will be issued to your original form of payment for items eligible for return, and a store credit will be issued for exchanges. Please allow up to 7 business days from the time we receive your returned order for your refund or exchange to be processed.