FAQS
From engagement ring and diamond upkeep to custom engraving, we know how important every detail of your jewelry is. Explore our FAQs for any questions or concerns and if you don’t find your answer, we’re here to help:
Engagement
Pricing is determined by the diamond and the setting. Because every diamond is unique, pricing will vary based on its gemological characteristics (including color, clarity, cut, and carat weight) as well as the relationship with the manufacturing partner.
If you are looking to compare the price of a specific diamond across different settings, simply share the diamond SKU# and your preferred ring design(s) with our Client Care team, and we’d be happy to assist you.
Our diamond feed only features stones that meet our strict quality standards. If you are unable to find what you are looking for, we invite you to contact our Client Care team for assistance.
If you are interested in a different center stone cut shape that is not available on our website, please contact our Client Care team for further assistance.
We do not provide pricing or services for diamonds that have not been selected from our virtual diamond feed.
Gemstones are exclusive to our Signature Stone® feature. We do not currently offer gemstones in Jean Dousset jewelry designs otherwise.
We can help you find your perfect fit with our Ring Sizer.
CAN YOU GO PAST A SIZE 10+ ON LADIES’ RINGS?
Yes, we offer additional sizes for women (up to 10.5 or 11, depending on the design) for an additional $250 + tax. Contact Us for assistance.
If you are looking for a higher setting, we recommend our Kate design, the highest-set engagement ring in our collection. If you have a specific example in mind, our Client Care team will be happy to review it to determine whether it can be created within the Jean Dousset design DNA.
We offer wedding bands designed to complement the style of your engagement ring for a cohesive set. However, like many luxury jewelers, we do not create bands that sit fully flush. Leaving a small space between the two rings helps prevent the metal and prongs from wearing against each other, reduces the risk of pavé diamonds loosening, and allows your engagement ring to sit lower for secure, comfortable everyday wear.
Yes, we can customize this upon request. Please contact our Client Care team for assistance. Please note that we do not offer resizing on eternity set bands to maintain the integrity of the ring.
We offer complimentary laser engravings on our engagement rings and wedding bands at the time of purchase. We recommend laser engravings with 20 characters or fewer. Custom engravings are also available for an additional fee. Please contact our Client Care team to assist with custom engraving requests.
All engravings are done in our signature Cambon Medium font (shown below).
Made-to-order engagement rings take approximately 3 to 6 weeks from purchase to delivery, depending on the complexity, so we can ensure your ring is absolutely perfect. Please review the details within each product page for approximate timelines.
In-stock engagement rings ship the 2nd business day via insured 2-day shipping. If you have an urgent timeline in mind, Contact Us in advance so we can work to accommodate your request.
We offer one complimentary resizing for engagement rings and non-eternity bands only. This service is available within the first six (6) months of delivery and within ¾ up or down from the original size to maintain the integrity of the ring. *Any additional resizing will be subject to a charge.
For purchases and deliveries within the U.S., we offer complimentary (insured and secure) round-trip return shipping along with the professional cleaning and inspection of your ring. Please Contact Us for assistance with resizing.
Please save your original packaging and send it back to us in its original, secure packaging to ensure no damage is done during transit. We are not responsible for damage caused in transit back to us, so it is very important to properly package the ring.
*Please note: eternity-set bands (rings set with diamonds all the way around the band) cannot be resized to maintain the integrity of the ring.
All Jean Dousset diamonds are lab-grown, never mined. Our center stones are cultivated with advanced technology in controlled environments, ensuring they are responsibly created and free from the environmental and ethical concerns tied to traditional mining. Learn more about our lab diamonds.
All of our lab diamond engagement rings with a center stone of 1.00 carat or larger are GIA certified. GIA certificates are included with each lab diamond engagement ring purchase.
Unless otherwise stated, our pink and yellow diamond center stones are not GIA certified. Currently, most colored diamonds are IGI certified. Please review individual products for certification details or reach out to us for guidance.
We invite you to explore our Lab-Grown Diamonds page for more details on how we select our diamonds.
Our jewelry exclusively features colorless, VS+ clarity lab-grown accent diamonds and pavé (depending on style) to ensure the best quality and brilliance.
Exclusive to Jean Dousset, the Signature Stone® is a secret “hidden stone” placed underneath the center stone, visible only to those you choose to share it with. The Signature Stone® is not visible through your diamond, nor will it impact the color or beauty of your diamond.
If you have a specific request not available on our website, please Contact Us for further assistance.
We stand by the quality and craftsmanship of our jewelry. Jean Dousset offers a complimentary lifetime warranty against manufacturing defects on all engagement rings and jewelry pieces. This warranty includes any quality issues that arise only from a manufacturing defect.
This warranty does not cover issues that arise from general wear and tear, misuse, and negligence, including but not limited to: scratches, discoloration due to any chemical contact, warped metal, dents, misshapen bands, lost stones, or cracked stones. Lost or stolen pieces are also not covered by this warranty. Repair or service performed by a jeweler other than Jean Dousset will void the warranty.
To enhance your coverage beyond our warranty, we now offer the Dousset Protection Plan, an optional extended plan designed to protect your jewelry against accidental damage from everyday wear. This includes additional services such as:
- Rhodium plating, polishing, and refinishing
- Diamond and gemstone resetting
- Repair of broken prongs, clasps, earring posts, and chain soldering
- Repair or replacement of damaged stones (including center stones) up to a value of $50,000
Please note that loss or theft, natural diamond pieces and international orders are not covered under the Dousset Protection Plan. For full protection against theft or loss, we recommend purchasing a separate jewelry insurance policy through your provider of choice.
If you believe your piece has a defect or are interested in purchasing the Dousset Protection Plan, please Contact Us to get started.
Jean Dousset’s Engagement Ring Upgrade program is available to clients who have previously purchased a Jean Dousset lab-grown diamond engagement ring.
Program Eligibility Details:
- Only the original diamond ring purchaser or their significant other on the account can request the trade-in
- To be eligible, your center stone diamond must be lab-grown, smaller than four (4) carats, and in its original condition. You must also provide your original order number and original purchaser information
- Any damage to the original diamond will disqualify the diamond upgrade
- Upon inspection of your diamond, you will receive a Jean Dousset credit up to 100% of the original purchase price of your lab-grown diamond engagement ring
*Note: The credit is non-transferable and does not include the price of tax.
How The Program Works:
When trading in a Jean Dousset lab-grown diamond engagement ring, the entire credit must be applied towards the purchase of a new Jean Dousset lab-grown diamond engagement ring that is at least 50% greater in total retail value. For example, if you purchased your original engagement ring for $10,000, your total upgraded ring value must be at least $15,000.
*Note: Upgraded engagement rings are final sale and are not eligible for return.
For purchases and deliveries within the U.S., we offer complimentary (insured and secure) round-trip shipping
Whether it's for your first anniversary or your tenth, our Jean Dousset Ring Upgrade program offers the flexibility to upgrade your engagement ring. If you are interested in upgrading your lab-grown diamond engagement ring, please contact our Client Care team. We can’t wait to assist you!
Jean Dousset pieces do not include an independent appraisal. However, most insurance providers accept your receipt as sufficient documentation for coverage.
Your engagement ring will arrive in our signature blue Jean Dousset gift box, which includes the diamond certificate, cleaning cloth, Perfecting Foam cleaner, a light-up engagement ring box, and your one-of-a-kind engagement ring.

