FAQS
From engagement ring and diamond upkeep to custom engraving, we know how important every detail of your jewelry is. Explore our FAQs for any questions or concerns and if you don’t find your answer, we’re here to help:
Ordering Process
Confirmation emails are sent from clientcare@jeandousset.com shortly after you place an order. Please check your spam or junk folder. If you have not received it within a few hours of placing your order, Contact Us and our team will be happy to assist
Payments are processed after the order is placed.
You may pay via any major Credit or Debit Card (Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and Union Pay), Venmo, PayPal, ShopPay, Google Pay, Klarna, or via Affirm, our monthly financing partner.
If you prefer to pay via ACH or Bank Wire Transfer, we offer a 1.5% discount on purchases over $1,000. Please Contact Us for more details
Yes. To complete your split-payment purchase, please call our Client Care team at +1 866-687-7136.
Sales tax is collected where required by law. Any applicable taxes will be clearly shown at checkout.
International orders may be subject to customs duties or import taxes, depending on your country’s regulations. These fees aren’t included at checkout, as they’re determined and assessed by your local customs authority. Any fees applied at delivery are the responsibility of the recipient.
We’ve partnered with Affirm to offer flexible monthly payment plans tailored to your needs. Please see our Financing page to learn more about your options.
Creating an Affirm account to determine if you prequalify will not affect your credit score. If you choose to complete a purchase with Affirm, factors such as payment history, credit usage, and length of credit history may impact your score. For full details, please visit www.affirm.com.
Affirm does not charge any hidden fees, including late fees, annual fees, or account opening/closing fees. Interest rates depend on your individual credit profile, but you’ll never pay more than the total amount agreed upon at checkout, so your costs are always clear upfront.
Monthly payments vary based on your credit profile. To see your personalized options, complete the Affirm prequalification application. Your APR% is determined individually and may differ from person to person. To begin the process here, please visit our Financing page.
At this time, splitting the balance across multiple cards is not available with Affirm. If you choose to finance part of your purchase with Affirm, the remaining balance must be paid with a single credit card.
