FAQS

From engagement ring and diamond upkeep to custom engraving, we know how important every detail of your jewelry is. Explore our FAQs for any questions or concerns and if you don’t find your answer, we’re here to help:

General

HOW DO I BOOK AN IN-STORE APPOINTMENT WITH A CLIENT ADVISOR?

Please visit our Appointments page to book an online or in-person appointment.

IS JEAN DOUSSET AFFILIATED WITH CARTIER?

While Jean Dousset is the great-great-grandson of Louis Cartier, there is no business affiliation between Jean Dousset and Cartier. Today, Cartier is owned and operated by the Richemont Group.

DO YOU WORK WITH OTHER RETAILERS?

At this time, we are not working with other retailers.

HOW CAN I WRITE A REVIEW FOR MY JEWELRY?

You may write a review for any Jean Dousset jewelry you have purchased at any time by logging into your account or visiting the page of your purchased product.

WHAT IS YOUR REVIEW POLICY?

All product reviews submitted by verified customers that adhere to our guidelines are published directly to our product pages.

To keep reviews informative and safe, we do not publish content that contains offensive or explicit content, personal information, competitor references, or links to external websites.

If you would like to review your purchase, you can do so at any time by logging in to your account.

HOW DO I SUBMIT FEEDBACK ABOUT THE WEBSITE?

Please email any website feedback to clientcare@jeandousset.com, as our team is always striving to improve the online experience.

HOW CAN I STAY UP TO DATE WITH THE LATEST PRODUCTS, NEWS, AND EVENTS FROM JEAN DOUSSET?

Subscribe to our newsletter to receive updates on new designs, exclusive news, and upcoming events.

DO YOU OFFER A MILITARY DISCOUNT?

We offer exclusive discounts to military members, first responders, and educators. Learn more about how you can verify your eligibility through our ID.me page.

DO YOU OFFER APPRAISALS?

Jean Dousset pieces do not include an independent appraisal. However, most insurance providers accept your receipt as sufficient documentation for coverage.

HOW CAN I INSURE MY JEAN DOUSSET JEWELRY?

We recommend purchasing a separate jewelry insurance policy through your provider of choice.

WHAT IS THE DIFFERENCE BETWEEN A JEWELER’S HALLMARK AND A PHOTO WATERMARK?

A jeweler's hallmark is a small stamp placed on each piece of Jean Dousset jewelry to certify its authenticity and craftsmanship. Our hallmark is a ‘D’ enclosed in a circle.

A photo watermark is included in our product photos to protect them from unauthorized use. Our watermark is Jean Dousse, written in cursive.