2013

What Makes The Client Experience One Of A Kind

You have amazing testimonials on your website. Tell us what makes your customers speak so highly of your brand and their experience?

Buying an engagement ring is a unique purchase. It’s rare. It actually should be a once in a lifetime experience … surely one you should always remember. I think it is important to remind ourselves that in addition to be an emotionally charged purchase, people also enter a complex, unfamiliar and somehow secretive industry. We are very conscious of our customer mindset and apply ourselves to be very sincere, transparent and available. I personally see to the progress and quality of the work through frequent visits to our workshop where I inspect each of our rings. Our team updates customers at key points throughout the process including sharing photos taken of their ring as it’s being made. Overall, I like to think of our customer experience working with us as a throw back to a time when the word luxury really meant something in terms of quality and service.

What Makes The Client Experience One Of A Kind