Customer Service

ETHICAL SOURCING (Customer Service)

Jean Dousset only works with vendors and purchases diamonds from countries that adhere to the US Department of State’s Kimberley Process. Introduced by the United Nations in 2003, the Kimberley Process is an international, cooperative diamond monitoring system designed to eliminate the flow of conflict diamonds, or “blood diamonds,” and thus prevent diamond sales from financing violent movements such as the brutal civil wars that occurred in Sierra Leone, Liberia and Angola in the 1990s. The 75 member countries that participate in the Kimberley Process agree to trade strictly within the organization and require that all rough diamond imports be accompanied by documentation issued by the originating foreign participant. Should you have any further questions about diamond sourcing, we are here to help. (Customer Service)


Each piece of Jean Dousset jewelry is made to order and handcrafted in our local workshop. Our jewelry is non-returnable and non-refundable. We stand behind the quality and craftsmanship of our products and are committed to achieving 100% customer satisfaction. In the unlikely event you experience a problem or concern with your jewelry, please contact us immediately by phone at 323.944.0855 or by email  so we may promptly assist you.


Since all of our diamond jewelry is handcrafted and custom-made, we want to make sure that we have an accurate finger size before we start creating it. Any reputable jeweler in your local area should be able to assist in sizing. In the event your Jean Dousset jewelry does not fit, rest assured we will re-size it free of charge.


We want you to have a shopping experience like no other so we have taken every precaution necessary to make shopping with us safe. Secure credit card payment and bank wire transfer information is available over the phone. You may contact us at 323.944.0855 for assistance Monday through Friday, 10AM – 5PM PST or email any time to inquire.


Jean Dousset offers insured, overnight shipping via US Postal Service Express delivery on every jewelry order at no additional charge to our customers within the United States, offering you added security on your purchase. We are also quite familiar with shipping to Military APO/FPO/DPO addresses and are here to help with any questions.

We often receive requests from customers all around the world in regards to creating a piece of jewelry. Due to increased security measures we are limited as to which countries we can securely ship and request international clients to consider traveling stateside to meet with Jean for such a special purchase. Please contact us by phone at 323.944.0855 or by email for information specific to where you reside, shipping / exporting options, taxes and fees (such as VAT).

For all products shipped internationally: the customer is responsible for determining that products can be lawfully and legally imported into the destination country and is responsible for any taxes, duties or additional charges. Please be aware all international shipments can be subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained within the shipping container / box may be communicated to any and all shippers and customs authorities as part of the customs clearance process.


As a courtesy Jean Dousset provides a professional jewelry appraisal for all GIA certified diamond engagement rings. A proper appraisal ensures that in the case of damage, theft or loss your insurance company will give you an equal replacement of your item. All of our appraisals are performed by an independent Gemologist and GIA certified appraiser.

The appraisal is calculated using current market data and based on the diamond(s), metal and craftsmanship used in the jewelry making process. It may include the cut, color, clarity and carat weight of the gemstone(s) as well as photograph(s). Your insurance company can use this appraisal to calculate a coverage rate for your diamond jewelry.


We recommend that you have your jewelry cleaned regularly to prevent the natural build up of oil and debris. With every purchase, we include our dedicated, private label jewelry cleaner Sparkle Sparkle. We recommend using the cleaner often to keep all of the stones clean as the day you receive your ring! Our cleaner is made from 100% natural botanical extracts. For any further jewelry care questions, please do not hesitate to contact us so we may assist you.